The Gant
  • - Front Desk
  • CO, USA
  • Seasonal

OBJECTIVE:                         To provide maximum levels of guest service through efficient guest registration, interdepartmental communication, problem resolution, and account balancing.

 

SCOPE:                                  All front office activities as they relate to guest service, account balancing, and friendly communication with and between all departments.

 

ESSENTIAL JOB FUNCTIONS:

 

  • Provide guest services in a courteous and friendly manner
  • Register guests and maintain accurate guest information
  • Provide accurate and complete operations according to The Gant policy
  • Computer operation and maintenance
  • Petty cash disbursement and accounting
  • Guest charges and account maintenance
  • Phone operation and service
  • Supervision, direction and assistance to Bellpersons
  • Audit and accounting
  • Maintain the front desk as a communication center for the entire property and staff, with smooth, friendly, and efficient operations
  • Provide reservation information and take accurate reservations.  Aggressively sell walk in business.
  • Provide accurate information about The Gant, the community, and special attractions and activities
  • Follow up with all special requests in a timely manner to provide excellent guest service and the protection and safety of the property
  • Solve problems courteously and efficiently, and to alert the appropriate supervisor for follow-through if necessary
  • Process all mail, messages, and deliveries for guests and homeowners
  • Keep the office clean and neat at all times, monitor all work areas for safety and sanitation.
  • Employ safe lifting techniques at all times
  • Have a working knowledge of the emergency and safety manuals to provide a safe environment.  Know the safety and emergency procedures.
  • Correct any dangerous situation that may present itself.  Initiate action and follow through until situation is rectified.
  • Upon observation of any unusual activity, report immediately thereon to the Guest Service Manager, Front Office Manager, Assistant General Manager, or General Manager.
  • Have a working knowledge of the Front Desk Training Manual.

 

NON-ESSENTIAL JOB FUNCTIONS:

  • Direct and assist the Gantmen in performing their duties including; organizing and coordinating rides, requests, luggage, and verify that daily van checks have occurred.  Actual performance of Gantman duties may be required.
  • Work with Front Office in directing the Gantmen with their duties, and with phone volume as needed.
  • Follow up with all special requests at the end of each day.  Meet with each department and evaluate outstanding request status.
  • Have a working knowledge of the Gantman Training Manuals.

 

QUALIFICATIONS:

 

  • Valid driver's license with no alcohol related offenses or habitual tickets.
  • Ability to climb stairs, bend over and kneel down to access lower storage areas, lift and carry 50-75 pounds of luggage several times daily.
  • Spend most of the day on foot.
  • Visual ability to read computer screens and switchboard.
  • Manual dexterity involved in typing, operating a PBX, and passing documents to guests over the front desk.
  • Ability to communicate orally and in writing to guests and co-workers.
  • Willingness to work various hours and schedules.
  • Cheerful cooperative attitude.
  • Ability to contribute to a team effort.

 

WORK ENVIRONMENT:

  • The primary work area is the front desk, lobby, and office area.
  • Extensive computer and telephone operation.
  • Extensive contact with guests.
  • Fast paced work environment with multi-tasked duties.
  • Van driving and luggage deliveries to assist Gantmen.
  • Standing for eight-hour shifts.

 

TOOLS AND EQUIPMENT:

 

  • PBX switchboard.
  • Computers and related materials.
  • Vans – Vehicles.
  • Luggage carts.
  • Copy, fax, and postage stamp machines.
  • Office furniture and supplies.
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